Community Guidelines

All online communities need a few guidelines to help make sure everyone stays safe. Our guidelines will help you get the most out of this community and ensure everyone gets support and advice when they need it. Our more thorough Terms and Conditions go into more detail about our community - and remember you're agreeing to all to this when you join the community.

  1. Be supportive. Many people using this community will be going through a difficult time and are here for help from us and from you. We ask that you take responsibility for what you post - and help us by reporting anything that you think shouldn't be here.
     
  2. Keep it friendly. Don't post anything that could cause upset or that treats anyone unfairly because of their race, gender, sexual orientation, beliefs or illness. If you wouldn't say it to your Mum, or out loud in a crowded room then it probably shouldn't be shared here.
     
  3. Don't feed the trolls. Sometimes people post things online just to get a reaction and cause upset. It's best not to respond to these people, and to report any posts you are uncomfortable with. We'll always act as quickly as possible to moderate the community and take any appropriate action. 
     
  4. We'll always be fair. There might be times when we have to remove posts from the community, but we'll always do our best to explain why. Sometimes it might be necessary for us to stop people from using this community if they persistently disregard for our guidelines. We'll only do this as a last resort but will act in the best interests of everyone who uses this site, and Sue Ryder as a charity.
     
  5. Get in touch. Our Community Manager likes a chat and is here to help you use this community - or answer any questions you might have. They're also always happy to listen to suggestions on how to make this community even better. Remember, it's your community, and your input is invaluable. You can private message our Community Manager via their profile, or fire an email over to online.community@sueryder.org
     
  6. Don't offer medical advice. This could be quite a dangerous thing to do without knowing someone's medical history, and we need to look after you and your loved ones. Contacting your GP, Doctor or NHS 111 is the best course of action. Remember you should always talk to a healthcare professional before acting on anything you read online that could impact your or someone else's health.
     
  7. Stay safe online. Never, ever post personal details anywhere online - even in private messages. Please report anything you think is suspicious. For more information about being safe online, check out GetSafeOnline.org
     
  8. Only share trusted information. There's a lot of, shall we say, questionable advice about health out there on the internet. We'll always respect your opinion, but we will remove any posts or links that are shared relating to information we deem to be unsafe. We have a responsibility to look after everyone who uses our community and take this very seriously.